Gartner Symposium/ITxpo Africa 2010

Over 3 days, Symposium/ITxpo Africa will provide over 40 sessions.

Sunday 2 August 2009

14:00

Registration

Monday 3 August 2009

07:30

Registration

09:00

Refreshment Break

09:30

Welcome Address

09:45

Opening Address

- Valentin T. Sribar

10:15

Guest Speaker - Chantell Ilbury

11:00

Refreshment Break

11:30

Gartner Analyst Keynote

- Debra Logan - Daryl Plummer

12:15

Guest Speaker – Cees Bruggemans

13:00

Lunch

Multiple programs are at this specific time

14:30

Restructuring IT in a Down Economy

- Mark McDonald

Structural changes in the economy require a structural response. CIOs find themselves pulled in two directions at once — cut costs, and meet expanding business needs for IT solutions. Leaders are rethinking the fundamentals of IT management, the rules of thumb, their structure and scope in order to reconstitute IT. Others are looking to cut costs, removing people and delaying investments — dehydrating IT in an effort to meet current needs.

Key Issues:

Why are CIOs rethinking the fundamentals of IT in a down economy?
What are the fundamentals that limit IT’s contribution and performance?
Why are those fundamentals no longer valid?
How are CIOs reconstituting IT and what are the results they are getting?

14:30

The Cloud Computing Scenario: Understanding the Opportunities

- Daryl Plummer

“Cloud Computing” is the delivery of scalable and elastic IT-related services over the Internet to potentially multiple external customers. Cloud Computing heralds an evolution of business no less impactful than the era of e-Business in ways both positive and negative. It has become a hot industry term, used in many contradictory ways. Underneath the fog, there are very real trends toward Cloud services and also towards massively scalable processing. Virtualisation, Service Orientation, and the Internet have converged to sponsor a phenomenon that allows individuals and businesses alike to choose how they will acquire or deliver IT services with reduced emphasis on the constraints of traditional software and hardware licensing models. Services delivered through the “Cloud” will foster an economy based on delivery and consumption of everything from storage to computation, to video, to finance deduction management. This presentation defines Cloud Computing, exposes potential risks and opportunities, and examines the next evolution of business.

Key Issues:

How will Cloud Computing be defined and evolve?
How will Cloud Computing affect the strategy and direction of IT and business?
What vendors, markets, and industries will be transformed by the Cloud Computing phenomenon?

15:30

Refreshment Break

Multiple programs are at this specific time

16:00

Optimising IT Infrastructure & Operations Costs

- Michael Campbell - Leonie McManus

The objective of this session is to:

Provide an overview of the history, applications and methodology of IT Benchmarking
Present a view that IT Benchmarking is more than an operational toolset for reducing cost
Show how and where IT Benchmarking can be applied to optimise costs in Infrastructure & Operations (I&O)

16:00

Machiavelli's Guide to IT: If Niccolo were a CIO

- Tina Nunno

Sometimes, effectively leading and managing an IT organisation calls for extreme measures. CIOs often find themselves in difficult and combative situations that are difficult to navigate successfully using traditional techniques. This session will focus on how the controversial wisdom of Machiavelli can be applied in the most stressful IT leadership situations that CIOs face.

Key Issues:

What are the most extreme situations CIOs and IT face?
What are the implications of failing to deal with them well?
What are the tactics CIOs and IT leaders can use to navigate extreme situations?

16:00

Network Sourcing – Protecting Enterprise in Turbulent Times

- Neil Rickard

In an effort to contain costs, enterprises are taking a more holistic approach to their networks, embracing their LAN, WAN, fixed and mobile needs. The newly liberalised South African Network Service Provider market is evolving to fulfill these requirements, but enterprises need new sourcing and contracting practices if they are to get the best possible deal.

Key Issues:

How are enterprises changing the way they think about their networks?
How is the network service provider market evolving?
What are the best practices for sourcing a global network?

17:00

ITxpo Opening Cocktail Reception

Tuesday 4 August 2009

Multiple programs are at this specific time

08:00

Autonomy - Gary Palmer

Yielding Results with Meaning Based Computing, a Pan-Enterprise Information Strategy

08:00

Zensar Technologies - Krishna Ramaswami

Confronting Reality…Emerging Triumphant

08:00

Software AG - Ezra Kahimbaara

Performance Driven: How are you Doing?

08:00

L & T Infotech - Thabo Ndlela

Off-shoring as a Strategic Initiative to Augment and Develop IT Skills in South Africa (presented by Absa Africa)

Multiple programs are at this specific time

09:15

SOA Changes the Game: Compositions in the BPM and SOA World

- Daryl Plummer

Service Oriented Architectures present many problems for organisations seeking to build next generation applications. From collaborative BPM, to mediated and virtualised SOAs, to modern application integration, the way you do composition represents a high impact opportunity to unify approaches and to align business and IT. One reason for this is that the venerable application model does not generally apply and new skills and methodologies must be employed in SOA and BPM. When customers buy Composite applications infrastructure they must recognise that composition is becoming the common thread in the way systems will be delivered.

Key Issues:

What is Composition, and how does it affect SOA and BPM?
What practices, roles, and scenarios will be most effective using Composition?
What categories of technology will support Composition for successful SOA and BPM initiatives?

09:15

What's Between You & The Cloud – Cloud Services Governance

- Frank Kenney

Whether exploring the Cloud for B2B integration, or extending Web services, interoperability across domains continues to be a challenge because of various security, management, and visibility issues. The methodologies (ICC and CoE) and technologies (service registries and policy enforcement) associated with SOA governance will allow companies to successfully interoperate in a well managed, value-driven way.

09:15

Mastering the Hype Cycle: How to Choose the Right Innovation at the Right Time

- Mark Raskino

Start preparing yourself now for the return to innovation-led growth! This presentation, based on the new Harvard Business Press book, examines why the hype cycle happens with each new technology, and what you can do to make sure your own adoption decisions are based on business value rather than hype. We present the STREET process (scope, track, rank, evaluate, evangelise and transfer) for picking winning innovations and driving them into the business and we will guide you through some current hype cycle technology positions.

Key Issues:

Why do organisations repeatedly fall victim to hype-driven innovation adoption, even when they know about the hype cycle?
How can organisations design or adapt a process that drives smarter adoption decisions?
What techniques do industry leaders use to track, prioritise, evaluate and drive innovation into the business?

09:15

The Mobile and Wireless Scenario

- Nick Jones

Mobile and wireless is poised for a new era of innovation. Wireless networks will surpass wired broadband performance; the new generation of devices, applications and appstores will revolutionise consumer mobility; network operators will find new roles and services; and corporations will be able to communicate, collaborate and do business in new ways.

Key Issues:

What will be the key mobile and wireless technology and market trends through 2014?
How will corporations choose and use mobility solutions to support customers and employees?

10:15

Refreshment Break

Multiple programs are at this specific time

10:45

A Metrics Framework to Optimise Applications Costs

- Michael Campbell - Jim Higgins - Leonie McManus

Applications costs often represent 40% or more of the total IT budget, and it is one of the key areas where organisations can focus their cost optimisation efforts. This session will focus on:

The history, applications and methodology of IT Benchmarking
Utilising IT Benchmarking as more than an operational toolset for reducing cost
An approach on how and where IT Benchmarking can be applied to optimise costs in Applications

10:45

The Big Discrepancy: Too Much Technology and Not Enough Intelligence

- Andreas Bitterer

Gartner clients have described business intelligence as their number one strategic technology priority for a number of years, as shown by the yearly results of the IT Executives CIO survey. However, when asked about their individual approach to this highly strategic initiative, an average of 90 – 95% of respondents admit to not having any BI strategy. This presentation attempts a root cause analysis for this discrepancy and highlights a few measures on how to overcome the gaps.

Key Issues:

What is the current state of BI initiatives?
Why are organisations struggling to define the value of BI?
What is missing in the approach to BI?

10:45

Human Capital Management Software: Its Role in Helping Plan for Uncertainty - Thomas Otter (via VTC)

Human capital management applications are part of the administrative “backbone” of all organisations. Gartner’s Human Capital Management (HCM) research covers the business applications that are used to automate administrative and strategic HR processes. Although personnel, benefits and payroll administration often are viewed as “commodity” processes, the effective deployment of systems and governance models to support these functions can result in significant operating efficiencies that improve bottom-line performance.

Key Issues:

How can organisations take advantage of technology to improve HCM?
How are markets, products and vendors for HCM software evolving?
How should organisations select and manage a portfolio of HCM solutions to see them through difficult times and prepare for future growth?

10:45

Inside/Out Value Networks

- Mark McDonald

Rising market pressures have led many enterprises to restructure their supply chains to reduce capital requirements, simplify operations and focus on core capabilities. Executives looking to restructure their enterprises further are extending supply chains into new and unique organisational structures known as value networks, which gather the capabilities of the enterprise, suppliers and others to more effectively meet customer needs. A value network is a form of restructuring that builds on the supply chain to expand enterprise scope. In a value network, the enterprise serves as the hub – integrating capabilities of suppliers, intermediaries and complementary companies in delivering products and services. Through such restructuring, capabilities formerly buried within the enterprise are turned inside out and leveraged across the value network.

Key Issues:

What are the business reasons for value networks?
How do enterprises apply value networks?
What is IT’s role and what actions are required for value networks?

10:45

Cut Costs and Find Money: A Survival Kit for Government IT Executives

- Andrea DiMaio

Confronted with harsh economic times, government CIOs are forced to think both strategically and tactically of reducing costs and finding alternative sources of funds. This presentation will discuss the contribution that IT can give to reducing the cost of government business operations and the cost of acquiring and managing technology itself. But cutting costs is not the only alternative, government CIOs and CFOs need to think more creatively at acquiring funds to finance IT modernization and operations, for example, through performance-based contracting, leasing and issuing bonds; the discussion will highlight pros and cons of those approaches.

11:45

Refreshment Break

Multiple programs are at this specific time

12:00

Governance Diagnostics and Prescriptions

- Tina Nunno

There is no one right way to design and implement IT governance. A “governance right” for one enterprise and business context is a “governance wrong” for another. The core challenge for CIOs and IT executives is determining when the governance structure has moved from right to wrong, diagnosing the issues and readjusting to create a custom-fit governance system for their enterprise.

Key Issues:

How can CIOs and IT executives diagnose if their current governance system is working well?
If governance is not functioning well, what are the most common root causes?
What are the most common governance mistakes and how can they be remedied?

12:00

Financial Services Long Road to Recovery:
How Technology Can Shape the Industry’s Future - Alistair Newton (via VTC)

Regardless of the scale and scope of the current financial and economic crisis, this too will pass. Executives that defer planning until recovery is confirmed will already be significantly behind the competition. The future shape of the industry and the firms within in it will be substantially different in five years than what we see currently. Rather than technology being a millstone around the necks of business leaders, the right technology strategy could form a superior foundation from which to grow. This presentation explores the options confronting decision makers.

Key Issues:

How is the financial services industry likely to restructure over the next five years?
How could technology play a role in that restructuring?

12:00

Selecting and Applying GRC Frameworks and Standards

- Tom Scholtz

GRC standards and control frameworks are useful to guide IT risk and security management programs, but not all are applicable and not all are practical. Which standards are most appropriate to align with IT risk management and compliance programs, and what tools are there to support their implementation? Standards and frameworks include ISO 27001/2/5, ISO 15408, ISO 31000, AS/NZS 4360, COSO, NIST, SAS70, CobiT, ITIL and ISO 20000.

Key Issues:

What standards and frameworks are available?
Which standards and frameworks are applicable to my organisation?
How should I select and apply standards and frameworks?

12:00

The Future of the Data Centre Network

- Neil Rickard

The data centre network is in transition. The all-ethernet data centre is in sight; however this isn't the ethernet that is currently being deployed throughout the rest of the enterprise. Data centre solutions must address the reliability, scale and performance of FibreChannel and Infiniband at the connectivity end of the spectrum. Higher up the stack, the network must become application-fluent in order to transition to the control point of a virtualised data centre.

Key Issues:

How should enterprises redesign the physical network in their data centre to exploit the full potential of current networking technologies?
How can enterprises benefit from virtualization of the data centre network?
Which products should enterprises deploy to create the new generation of data centre networks?

13:00

Lunch

Multiple programs are at this specific time

14:00

Aligning Business Expectations to Sourcing Performance

- Linda Cohen

Discover the principles for aligning business expectations with effective sourcing performance management. Up for discussion: best practices for identifying performance measures correlating with business metrics, collecting appropriate data to measure business performance, and establishing a sourcing governance model to drive business value.

Key Issues:

What competencies and processes align business expectations with sourcing performance?
What is the role of sourcing governance in business alignment?

14:00

Benchmarking the Environmental Impact: How Green is your IT?

- Michael Campbell - Leonie McManus

New legislation in South Africa may soon place more pressure on companies to formally report on their progress towards reducing the organisation’s carbon footprint, and the Greening of IT will be one part thereof.
This session will provide insight on:

How business and IT leaders can balance Cost and the Green Agenda to deliver business value.
How IT Policies can make a difference to employee behavior, save money and make the office a better place to work?
Where and how should you focus your efforts to optimise your ICT equipment, using the Green Agenda to obtain buy-in?

14:00

Why We Must Rethink Commerce in Emerging Economies - Hung Le Hong (via VTC)

The opportunity in emerging markets is significant. However, enterprises will need to rethink how they do business in these markets to be successful. As the poor gain access to the world's economic grid – often via mobile devices – the foundation is being laid for a new era of economic activity and opportunity unlike anything we've experienced before.

Key Issues:

How will technology create new market opportunities?
Which business models will work in emerging economies?
What is technology's role in creating an efficient market environment in emerging economies?

14:00

Web Self Service – Taking Charge of your Cost Savings

- Johan Jacobs

Customer self service via the Web is an active area of technology innovation and is built up from seven distinct technology components. When Web self-service is properly deployed, it has a significant impact on organisational productivity, allowing not only financial savings but also increased operational effectiveness. Unfortunately many misconceptions still exist as to the efficiency, business case and adoption of Web self service. This presentation will explore and focus on what works and what does not, and what business impacts there are when deploying a Web self service solution.

Key Issues:

What are the myths and realities around self service?
Where are business benefits to be gained when deploying self service and what is the uptake of a self service offering?
Which vendors would you go to for self service?

14:00

CEO Concerns in the Global Recession of 2009 and the IT Implications

- Mark Raskino

In this session, we explain the biggest issues and critical decisions facing business leaders as they learn how the global recession will play out. We suggest how these issues will affect IT agendas and what you should do in response. Based on our 2009 CEO and CIO surveys and a cross referencing of many others, this analysis will help you anticipate the twist and turns that will impact your IT agenda over the next 6 to 18 months.

Key Issues:

What major issues and key decisions do CEOs and senior executives face today?
What actions do they intend to take to address these issues?
What do these actions imply for IT agendas?

15:00

Refreshment Break

Multiple programs are at this specific time

15:15

21st Century Knowledge

- Debra Logan

Despite its longevity, KM success remains elusive. This presentation will examine practical applications of KM concepts in content management applications. KM technology as such does not exist — but many types of applications can be made to serve the objectives of a KM program. Learn how to apply KM methodologies to content management systems to drive success.

Key Issues:

What is the business case for knowledge management and how can results be measured?
How do knowledge management and content management together create information assets?
What are the current best practices in knowledge management?

15:15

How Will Green Affect Your IT Modernisation Plans - John Phelps (via VTC)

More and more enterprises are considering a green data centre and what that actually means. As companies perform IT modernisation, what should they consider in the area of green IT? This presentation looks at some best practices that can be done today and will also look at key green technologies and processes to consider for the future.

Key Issues:

Which critical forces will drive enterprise green data centre strategies during the next five years?
Which best practices and processes should users follow when designing a green data centre?
Which key green technologies are emerging and which will emerge during the next five years?

15:15

Utility Model for Telecom Carriers

- Will Hahn

What are the global trends shaping the ongoing carrier transformation movement, and how will these effects (largely from developed markets) affect Middle East/Africa and South Africa? Will carriers remain in the minds of users or fade to utility status? What support will they need to succeed?

Key Issues:

How will Telecom service provider business models need to evolve?
As multiple industries converge, what impact does that have on market trends and predictions?

15:15

The All Area on Demand Network

- Neil Rickard

Everyone knows the network is going all IP, but it won’t happen by chance, and there are dozens of paths to get there. As IP becomes pervasive, traditional boundaries such as those between LAN and WAN, and voice and data are breaking down, but new distinctions and design priorities are emerging. This presentation takes a look at current network architectures, their maturity and the best migration path for enterprises.

Key Issues:

What current and future trends are driving network migrations?
How will the LAN and WAN evolve into the “All Area Network” (AAN)?
What will be the new approaches to network architecture?

16:15

Refreshment Break

Multiple programs are at this specific time

16:30

Software AG - Dr Peter Kurpick

Planning for Uncertainty and Achieving Business Process Excellence

16:30

Agile Knowledge Systems - Peter Nell, Mark Atkinson & Toby Sumpter

Improving Decision Making and Business Performance using MooD Software

16:30

Orange Business Services - Lionel Reina, Pape Demba Diallo & Wilfried Yver

Connected with Africa

16:30

Interactive Intelligence - Tim Passios

The Day Your Phone System Runs Your Business!

17:30

ITxpo Drinks Reception

19:00

Special Event – CTICC

Wednesday 5 August 2009

09:00

Refreshment Break

Multiple programs are at this specific time

09:15

Top Political Landmines Faced by CIOs: Surviving and Thriving

- Tina Nunno

For any CIO, the top risks to success are rarely technology oriented; they are, instead, political. While technologies can be installed, configured and retired, the level of complexity is minimal in comparison to the complex political situations each and every CIO must face. At the same time, the corporate and organisational politics of most organisations as they relate to IT are predictable. CIOs can use a specific set of tools to survive and thrive in the political minefield.

Key Issues:

What are the most common political landmines faced by CIOs and IT leaders?
How can CIOs predict and avoid political landmines?
How can CIOs avoid creating their own political landmines?

09:15

Mobile Business 2.0

- Nick Jones

The next generation of mobile business will be personal and contextual alike, identifying and exploiting our "moments of need”. It will use location-sensitive applications, "communities of place", mobile search, proximity marketing, sociable interfaces, mobile advertising and mobile payment. Simple propositions will hide complex business relationships.

Key Issues:

What will be the key technical, social and commercial principles of mobile business 2.0?
How will mobile business 1.0 evolve into mobile business 2.0, and what will be the key drivers and inhibitors?

09:15

The Cloud Computing Scenario: Understanding the Opportunities (Repeat)

- Daryl Plummer

How will Cloud Computing be defined and evolve?
How will Cloud Computing affect the strategy and direction of IT and business?
What vendors, markets, and industries will be transformed by the Cloud Computing phenomenon?

09:15

The Virtual Operator’s Handbook – A How-To Guide for the Domestic Competitor

- Will Hahn

Recent events have made it all but certain that virtual operators will become an increasing presence in South Africa, as they have in other leading developed markets. This presentation comprises an examination of the terms, the strategies and the potential results when virtual operation is part of the regime, including analysis of the crucial factors affecting the market in South Africa.

Key Issues:

What are the strategic uses of the virtual operator approach for incumbent and new entrant operators?
What factors influence the growth of virtual operators?
Will the virtual operator succeed in South Africa?

10:15

Refreshment Break

Multiple programs are at this specific time

10:45

Practical Realities – Adjusting Your Sourcing Strategy for Tough Times

- Linda Cohen

2009 is a year of challenges and weathering storms of all types (economic, geo-political, financial scandals and market consolidations) forcing enterprises to look for ways to achieve business results and cost savings within the current fiscal year. Here we discuss practical approaches of how to revisit and adjust sourcing strategies to address current business realities.

Key Issues:

How are traditionally built sourcing strategies impacted by current business realities?
What key factors must be re-examined and recalibrated to deliver on the enterprise’s revised business priorities?
What are examples of frameworks and tools that enterprises can utilise to adjust sourcing strategies?

10:45

Developers vs. Architects – SOA Caught In The Middle

- Frank Kenney

In many organisations, developers and architects seem to inhabit separate worlds, with different priorities and ways of working – despite the fact that they are cut from the same cloth. The value proposition of service-oriented architecture (SOA) is to enable complex systems to evolve and adapt to shifting realworld requirements. But often the concept of SOA must adapt to meet the real-world circumstances of developers, organizational structure, governance and corporate culture. Conversely, development teams must adapt their skills, processes and vocabulary to meet the challenge of implementing SOA.

10:45

Best Practices and Technologies for Data Integration

- Andreas Bitterer

Solid practices and technology for data integration are required to achieve reliable consolidation, synchronisation and delivery of data throughout the enterprise. Data integration architectures, tools and markets are morphing as they become integral functions in an enterprise's information infrastructure.

Key Issues:

Where do data integration techniques and technologies add the most value in the broader context of information management?
What comes next in data integration adoption and technology, particularly in SOA?
What is the state of the data integration tools market, and how will it evolve?

10:45

The Future of Government is No Government

- Andrea DiMaio

Social phenomena on the Net and virtual worlds are redefining people behaviors online, challenging traditional e-service delivery. The many resources focused on sustaining and restarting the economy require government agencies to think outside the box and leverage external resources to reduce the costs of service delivery and operations without compromising their mission and accountability. This presentation will look at how citizen-facing and internal processes can be supported by social networks and by alternative acquisition and delivery models (such as Cloud Computing), and what this means for different government programs and domains. Government organisations will have to de-emphasise channel management and understand how to engage communities in every single aspect of their work. The boundaries between government, constituents, service providers and intermediaries will increasingly blur. This session will look at the profound implications on e-government programs and architectures.

11:45

Refreshment Break

Multiple programs are at this specific time

12:00

Getting Radical Value from Web 2.0 Social Applications

- Daryl Plummer

Web 2.0 social software technologies are dominating Web innovation, transforming the way people interrelate and creating new business opportunities. These transformational technologies have thrived in the Web context, but are now penetrating the enterprise and delivering radical value to some. But success is by no means guaranteed, and enterprises must take a planned and concerted approach to building social software applications and growing successful communities.

Key Issues:

How are enterprises gaining business value from social software?
What are the primary challenges, and how should they be faced?
What design principles can enhance enterprise adoption of social software?
What best practices are emerging in gaining enterprise business value?

12:00

The CIO Agenda

- Mark McDonald

Business, organisational, and technological challenges change the role of IT and the CIO. Individually these challenges can pull IT apart. Collectively, these challenges create the potential for deep systemic change in the enterprise and IT. In either case, leaders will change IT in 2009. The question is in what direction and to what enterprise goal? CIOs must lead in these challenging times in order for IT to deliver its contribution to the enterprise or face a future which is defined for them. In 2009, CIOs need to lead the change in order to overcome the challenges facing the entire enterprise. This requires CIOs to make tough choices in changing the strategy, structure, and direction of IT.

12:00

Information Governance: Stop Managing Technology and Start Managing Information

- Debra Logan

The history of IT has been about technology: hardware, networks, operating systems, big business applications. We are about to move into the second phase of the so-called Information Economy. The era of real information management is about to begin. Your organisation will need new ways of thinking and your IT department will lose some control over the endpoints of information delivery. ‘The business’ must now step up and take responsibility for managing information in a way they never have before. You will need new skills both inside and outside the IT department.

12:00

Communications Service Providers Update – Digital Divide or Global Gulf?

- Will Hahn

This presentation gives an overview of the global telecom services and equipment market, with an eye towards the effects of the downturn, the impact of new technologies, and the split between developed and emerging markets that is in play. These factors and many others combine to pose a historic challenge for the former carriers – they must revolutionise their character as companies or they will be marginalised in the convergent economy.

Key Issues:

What are the driving trends of Carrier transformation, moving them towards the status of Communications Service Provider?
If they refuse to “go there”, where will they wind up?
How does this transformation affect the development of telecom markets around the globe, particularly in key markets such as South Africa?

13:00

Lunch

Multiple programs are at this specific time

14:00

IT Cost Optimisation

- Mark Raskino

When times are tough, cost management gets meaner, but not every company starts from the same position. Some can follow the well rehearsed checklists, while others must dig a lot deeper for change – or perhaps even push back on the request and win a different kind of argument. Here we will offer current best practice techniques and insights to help you make it through as painlessly as possible.

Key Issues:

How much IT cost should we try to cut?
What management approach should we take?
What best practices, techniques and specific tactics are working for IT managers in 2009?

14:00

Process Optimisation in a Multi-Channel Contact Center

- Johan Jacobs

Contact centre infrastructure grows in importance as demand from competing Points of Interaction (POIs) and new channels are introduced into the enterprise. As a result, bulletproofing the CIH architecture and harmonising the processes and customer history will continue to pose a challenge. These POIs must be supported by a common set of business rules, processes, and practices to ease channel economics and enhance customer experience. We provide guidance on process optimisation in a multichannel world and discuss channel economics.

Key Issues:

How do POIs and Channels differ and how does Channel Economics impact your business?
What processes can be optimised in a multienvironment?
How will the CIH improve customer satisfaction and improve profitability?

14:00

How to Create and Maintain BCM Plans that Actually Work

- Tom Scholtz

Creating and maintaining pragmatic and actionable business continuity plans demands a greater level of skill, expertise and experience that many organisations find lacking in their workforce. In many cases the plans end up as paper exercises having no value. While the business continuity requirements for individual enterprises are unique, and a variety of different approaches may be legitimately employed, there is a common set of steps that should be followed when planning for business continuity.

Key Issues:

Why are business continuity plans so hard to develop?
What methodologies and best practices can be used to maintain your plans?
How can technology help with BCM plan development?

14:00

Maverick: Learning to Love Bug-Ridden, Unpredictable IT

- Nick Jones

Software engineering, quality and CMM initiatives, and better project management won't save you and are often a waste of money. Software and system quality will deteriorate dramatically over the next decade, whatever you do. But that doesn't matter because the users don't actually care and you can live with, and even profit from, unpredictable and bug-ridden IT.

15:00

Refreshment Break

15:15

Closing Address – Emerging Trends and Technologies Scenario: Technology Radar Screen

- Nick Jones - Debra Logan

Gartner's technology radar screen examines the evolution of IT during the next decade, with particular focus on disruptive and high-impact technologies that will transform the capabilities and role of IT. This presentation is always phenomenally popular with our IT audiences, but some Gartner analysts don’t feel it tells the whole story. After the Emerging Trends closing keynote, we’ll have a short discussion about how and why new technologies are not always what they are cracked up to be. Here’s a chance to hear from the laggards on Geoffrey Moore’s iconic ‘crossing the chasm’ methodology.

15:45

Gartner Africa reserves the right to alter the agenda without further notice.